FAQ

  • What are supplies are available for me during my stay?

    - Starter kit consists of 2 roll of toilet paper per bathroom, 1 kitchen sponge, hand soap for bathrooms, 1 dawn dish soap, 1 trash bag per can, 1 roll of paper towels, 1 bottle of laundry soap, and 2 dishwashing pods.

    - WIFI internet access

    - Ready-made beds with fresh laundered lines & bath towels The homes are typically not stocked with baggies, foil, spice’s, etc. The starter kits provided are complimentary and are meant to cover your needs before you get to the store to do your shopping. See the property listing for a full list of amenities.

  • What are the cancellations policies?

    Cancellations must be confirmed in writing or via email. The 25% rental reservation deposit is non-refundable, and cancellations made within 60 days or less of arrival will result in loss of all money.

    There are no refunds for early departures, delayed arrivals, inclement weather, construction, or reduction in the number of nights reserved for any reason. We highly recommend that guest purchase travel insurance.

  • Should I Book Travel Insurance? What does it cover?

    We always recommend you take out/ purchase trip insurance to cover any unexpected occurrence that could result in your need to cancel or modify your reservation. The insurance covers items like: Trip cancellation, trip interruption, travel delays, damaged or lost baggage, rental car damage and medical care and so much more. These are third party vendors and we have no affiliation to them.

    If you select to decline this coverage, you do so fully understanding our cancellation policy.

    For more information on our cancellation policies, house rules and more, please read our terms and conditions before your stay.

  • What is your property manager service?

    Our number one goal is always customer service. Our expert team of property managers will take your vacation to the next level. When you book with Anchor Down Vacation Rentals, your property manager will reach out to you a few days prior to your arrival from their personal cell phone so you can always get in touch with them. They will be there to assist you with learning the ins and outs of your rental property, to answer any questions you may have about where to eat, things to do, and to even help troubleshoot if any problems arise during your stay! We try to prevent issues from happening but when and if they do it will always be handled quickly and as stress free as possible.

  • Do your linens get washed after every stay?

    Yes! Our cleaners will wash everything in HOT water on site to make sure our quality is still up to our expectations!

  • What is required to make a reservation?

    A deposit of 25% is required when booking your reservation. The remaining balance will be collected 60 days prior to your arrival.

  • Does the total include all taxed and fees?

    Taxes and base fees are included in the online pricing. If you have any questions about pricing or fees, please contract a reservation specialist by calling 941.301.8629

  • What types of extra amenities can I expect?

    The property listing will have a detail list of amenities provided in each home. If you need extras like bikes, beach equipment, pack n plays, highchairs, golf carts, etc. Anchor Down will be happy to supply you with a recommendation list of vendors we have worked with.

  • Is there air conditioning in the home and how low can the AC be set at?

    Each vacation rental home is equipped with air conditioning. Its extremely important to understand how our AC systems work in Florida.

    Our central air conditioner systems are regulated for both heating and cooling to ensure consistent safe operation of the unit during your stay. Our AC thermostats can be set to cool to a minimum of 72 degrees during the summer months. We understand it can be hot out and our first reactions is to turn the AC systems low. But this can result in the AC system freezing. Once its does that the system will need to be shut off until it thaws and becomes unfrozen. This is never a fun experience for you as the guest and us as the management company as there is no way to speed up this process.

    These parameters are based on manufacturer and AC service technician recommendations. We want to ensure you have the best possible stay with us without any interruptions which is why this is SO important!

    In southwest Florida, our temperature can reach into the high 90s, with humidity in the 80-90% ranges. When this occurs, AC systems are pushed to the max! These AC systems are only designed to cool a room to 20 degrees below the ambient outside temperature. So, if it is 95 degrees outside the AC system will ONLY be able to cool the home or unit to 75 degrees respectively. AC systems do not blow colder air when they are set below their capable cooling parameters. If the AC is set below 72 degrees, this is where issues will occur with the AC systems freezing or much worse. Its easier to keep it at 72 degrees then trying to bump it lower and being without AC until its resolved.

    Other helpful tips to keep the house cool – Keep curtains and/or blind closed during high peak timeframes. Keep ALL doors and windows closed when operating the AC, turn on fans throughout your rental.

  • Is there parking at my vacation rental?

    Garages are available at some of the properties for renter use. Driveway parking or an assigned spot will be available at all of the properties. Off-road parking is available at some of the properties unless its in an HOA community or on the island. Parking information will be sent out along with the arrival instructions prior to your stay. If you are looking for specific information reach out!

  • Is daily housekeeping service available?

    While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee depending on the service you require. Please get with your property manager or our office prior to arrival to have these arrangements made.

  • What is the check-in process?

    You will receive arrival instructions email 24 hours prior to arrival. This will have all our check in information for you such as front door codes, address, etc. Check in time is 4pm and check out time is 10am. Please plan your arrival and departure times accordingly. We are unable to grant early arrivals in most cases due to cleaning timelines and early arrivals are not available in peak season or if another guest is departing that morning. Inspections, cleaning, and maintenance are pre- scheduled so adhering to these times is very important to insure the property is properly checked and you have the best stay we can offer.

    All of our properties are key less entry so no worries if you do arrive later than 4pm!

  • Are my pets allowed?

    Anchor down does have some vacation homes that allow pets! We do ask that you please follow our rules and regulations on our pet policy. Rentals that do allow pets usually limit them to two (2) housebroken domestic animals (dogs only) unless otherwise stated. A $100 minimum, nonrefundable fee is charged for EACH pet. Any pets must be approved prior to occupancy. If this is a pet friendly house and you do not have approval and fee paid prior to occupancy this can cause immediate eviction of the entire party.

    On our homes that do not allow pets are due to allergy concerns. A pet of any kind on the premises of a non-pet friendly property is absolutely prohibited and is grounds for immediate eviction of the entire party. Please contact guest services if you have more questions.

  • Are the swimming pools heated?

    For homes with a pool and/or spa, Anchor down offers pool and spa heat at an additional charge with any applicable reservations. Please note NOT every pool offers heat, please refer to vacation house listing, or call our office to confirm. Pool heat notice must be done prior to arrival to insure the best use.

    Most community pools are heated when the temperature dictates the need but is community dependent and outside of our control.

  • Will my vacation rental have internet access?

    Yes, Wi-Fi is a standard amenity in all Anchor Down Vacation Rentals.

  • What will we be responsible for when we check out?

    Upon checking out we ask that you please refer to the house rules and departure pages in your guest book. Failure to complete some of these tasks could result in an additional charge.

    - Strip beds and begin wash cycle for sheets first

    - Load and start the dishwasher

    - Bag any loose trash and refrigerator items in garbage bags and place in outside trash cans.

    - Clean the BBQ if used

    - Take out all pool toys and floats

    - Ensure pool baby barrier is in place (If applicable)

    - Turn off all lights and fans

    - Return air conditioning to 78F

    - LOCK ALL DOORS

  • Are there any marine or environmental concerns that could impact my vacation?

    We can never control any acts of mother nature that can occur. If you want to keep track of things going on, please use these links.

    View beach conditions and red tide information - Mote Marine

  • COVID guidelines

    We have taken steps throughout the pandemic to ensure the health and safety of all our guest by way of updating and advancing our cleaning procedures. Everything is being sanitized and wipe down on every turnover. Due to this- this is a reason early check ins and late check outs aren’t always allowed.

  • What is the best beach to visit?

    Our island in a whole is called Anna Maria Island. Our island is broken up to 3 sections. The south end is called Bradenton Beach, the middle is called Holmes Beach, and the north end is called the city of Anna Maria. All offer amazing white sandy beaches with crystal clear water! Our island is small enough to be able to explore in a day! We always suggest traveling to the different sections and see all our beautiful beaches!

  • Do you send emails after I make my reservations?

    Yes, upon booking with us you will receive a confirmation email right away. You will get a series of emails leading up to your stay. This will be payment reminders, Credit card receipts, rental agreement for e-signature, things to do and arrival instructions.

  • Where do I pick up our rental keys?

    All our properties are keyless entry. You will receive your own code 24 hours prior to arrival, and you will head straight to the property upon arriving in town.

  • What is the closest airport?

    Sarasota, Tampa, or Clearwater airports are the best ones to use and normally less than an hour commute.

  • Does the property I rented have a BBQ / grill?

    Please check the property listing, but normally yes most of our properties come equipped with a gas grill. We will maintain/ refill the propane prior to your arrival. If it happens to run out during your stay the refill will be up to you if you wish to continue using the grill. Condos do not normally allow grills, however, some of our condo communities do offer shared grills and/or electric grills.

  • Are linens, towels and beach towels provided?

    Yes! All beds are made with fresh linens on each turnover. The house also has beach/ pool towels, bath towels and kitchen towels for every arriving guest.

  • Are the kitchens fully equipped?

    Yes, the kitchen has all the modern equipment you will need to cook most meals. If you plan to make a certain meal that you require special cooking equipment, please ask prior to leaving if its at the house. If not, you will have to plan on bring it with you.

  • Will the pool and lawn be serviced during our stay?

    Yes, more than likely you will see one or both vendors on property during your stay. The pool and lawn get weekly serviced to make sure it stays up to the best standards. We can not cancel or move these services during your stay.